DPM 2010 Console won’t start (ID 948)

Unable to connect to Servername (ID: 948). I spent a good hour trying to understand what happened here. DPM used to work just fine on this server up until a controlled reboot was performed. I came across a few solutions on the internet and only one of them worked for me. It wasn’t even easy to spot! I’ll be reporting the other solution as well as I think it might fix it for other people.

So here’s the error when you try to launch the DPM 2010 Console:

DPM_2010_ErrorID948

When I went and checked the services, all of the DPM ones were in a Stopped state (even though the server tried starting MSDPM every few minutes). When I tried to manually start them, I got the following error:

TheServiceDidNotRespondToTheStartOrControlRequest

Note that I tried to restart the SQL Server service as well and then tried again to start DPM, with no luck. This is how an healthy server should look like in terms of DPM services:

DPM_2010_DPM-ServicesStatus

And SQL Services:

DPM_2010_SQL-ServicesStatus

Let’s see the two solutions for this issue [DPM 2010 Console won’t start (ID 948)].

Solution 1

After looking and looking I came across a solution that unfortunately didn’t work for me, but I want to mention it as it did fix issues for a few users.
Open the Registry and reach HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Data Protection Manager\Agent\2.0. Under that key there should be a binary value called “Configuration“. If that one’s not there, then this is most likely the issue.

DPM_2010_ConfigurationBinaryValueREG

Solution 2 – The one that worked for me!

I had to set up the proxy server in Internet Explorer and then I made sure I was able to reach the internet with Internet Explorer. I was then able to start the DPM Services (I started them as per above screenshot).

This might not fix your issue entirely and you might still get “Unable to connect to Servername (ID: 948)” error. In that case, try to run the following from the DPM installation folder\bin.

In my case the path for the bin directory was C:\Program Files\Microsoft DPM\DPM\bin.

DPM_2010_DPMsync-sync

I ran it in the DPM Management Shell as that one will point straight to that location 🙂 . The great thing was: no reboots needed.

Note: Sometimes Windows might not be able to understand that it is connected to the internet, in that case I’d try leaving IE opened on any webpage.

4 thoughts on “DPM 2010 Console won’t start (ID 948)

  1. Thank you for this! Solution 2 solved my problems as well. I found that I needed to be logged in as a domain admin in order to run the DPMSync -Sync command in the shell, but once that was done everything worked. Everywhere else I looked was not very helpful, including the Technet article which does say “Rerun DPMSync -Sync”, but it doesn’t say what that is or how to do it.
    Again, thank you.

  2. Hi Simone,
    My name is Amit ,I am currently having the same issue with the DPM-2012 console . I have gone through your suggestions as suggested poon the same thread long time ago :
    Solution 1 : no issues
    Solution 2 : command :DPMSync -Sync
    fail to complete with a message : DpmSync.exe has stopped working

    Can you please suggest more ?
    Thanks in advance .

    Regards
    Amit

    1. Hi Amit,

      This post is nearly 3 years old and that’s more or less the amount of time that has passed since I last used DPM. My only suggestions at the minute are:
      1) Make sure you’re logged on as a Domain Admin
      2) Make sure you’ve run the DPM Management Shell (and not a standard cmd.exe) as an Administrator
      3) Make sure you’ve setup a proxy and that your machine can now access the internet and that you can start the DPM services.
      4) Run the command.

      Best of Luck!

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